Common Questions
Most Popular Questions
Bookings can be made directly by booking online through our website or by contacting us via phone, email, or message.
We recommend booking as early as possible, especially during school holidays and peak travel periods, to ensure availability.
Yes, we offer delivery and collection options. Delivery areas and fees will be confirmed at the time of booking.
All equipment is professionally cleaned, sanitised, and safety-checked after every hire, following strict hygiene standards for your peace of mind.
Hire periods are flexible and can be arranged to suit your needs. If you require an extension, please contact us before your return date. Extensions are subject to availability.
At the end of your hire period, items can either be collected by us or returned to the agreed location. We’ll confirm all return details when your booking is made.
Please let us know as soon as possible if an item is damaged or lost. Charges may apply depending on the extent of the damage or replacement required.
A bond or security deposit may be required for some items. This will be clearly explained at the time of booking.
Yes, changes and cancellations are possible. Please contact us as soon as possible to discuss your options. Cancellation fees will apply as the product would have been held for your dates. The cancellations fee is $50 and the remaining balance will be refunded
Yes, hire extensions are available subject to availability. Please contact us before your original return date so we can arrange this for you.
Yes. Instructions are provided where needed, and we’re always happy to walk you through setup and use to ensure everything is used safely and correctly.
All items are delivered clean, sanitised, and in excellent working condition. Some signs of normal wear may be present, but everything is thoroughly checked for safety before every hire.